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Home > HG Party Rentals > Frequently Asked Questions Frequently Asked QuestionsWhat are your hours of delivery and pick up?
What are your hours of delivery and pick up? Normal delivery hours are from 9:00am to 1:00pm Monday through Friday. Pick ups are generally made from 1:00pm to 5:00pm Monday through Friday. Trucking is available outside of these times with advance notice and at an additional charge. Please call our sales consultants for specific information regarding our trucking policies. What are your rental and delivery policies? Prices are quoted for a one day rental. Additional rates apply for rental equipment that is used for an extended period. Prices are subject to change without notice. A delivery charge will apply to all orders depending on location, day and time. Please call our sales consultants for specific information regarding our rental and delivery policies. What if we wish to add more equipment or change an order after hours? Call us at 876-541-7772 and leave a message on the voice mail. Your request will be handled when the office reopens the following morning. What if I have an emergency and the office is closed? Call our emergency service at 876-541-7772 and your call will be returned promptly. Do you have a minimum order for delivery? Our minimum order varies depending on the month, and ranges from US$250 to US$500. Please call our sales consultants for specific information. Do your crews set up and break down the rental equipment? HG Party Rentals will, for an additional fee, set up and break down tables and chairs, cooking equipment, etc. Please call our sales consultants for specific information. What should we do with the dishware, glassware and linens before we return it? Please scrape food from plates and rinse. The plates should then be placed back into the crates in which they were delivered. Glasses should be placed back into the original racks. Linen should be refuse-free and dry to prevent staining and mildew. Please do not put linen into plastic bags. What is your policy regarding cancellations and changes to existing orders? A restocking fee will be applied to all orders/items cancelled according to the following fee schedule:
What is your policy regarding lost or damaged equipment? Clients are fully responsible for equipment from the time of delivery until the time of pick-up. Clients are also responsible for verifying equipment counts on delivery and pick-up. Equipment must be secure from theft and protected from weather. Charges will be assessed for all missing, lost, stolen or damaged equipment. How much space is required for a sit down dinner? Count on 18 square feet per person. How much space is required for a stand up cocktail party? Count on 12 square feet per person. How many glasses are required for a cocktail party for each guest? Allow for 3 glasses per person for a cocktail party. No, there is generally a modest charge that covers delivery and pickup. We do charge more for delivery/pickups that require carrying merchandise up or down stairs, showing up at specific times or weekends or locations that are a great distance from our warehouse. Do I have to wash the dishes and glasses after we use them? No, you don't have to wash them but dishes need to be food free and rinsed off. How far in advance do we need to book? It depends on what you need. On linens, we would appreciate three days notice. On tables and chairs, we can usually live with shorter notice. If you are planning a June wedding with a tent, you should try to book early........very early. If you are renting for a busy holiday such as Christmas and New Years, then we would recommend booking at least two months ahead, if you can. Can you put tents on concrete, decks and other hard surfaces? Yes Yes We deliver islandwide |